930pm no elevator, nobody to show me how to find my room, nobody to assist with my luggage
my garden view room appeared clean only balcony was too small to sit on and was filled with dirt and weeds, i overlooked the service shed, tv broke down and was never repaired, mini fridge not turned on, no water supplied in room nor bottle of rum in the room as advertised on arrival, despite do not disturb sign the cleaning woman still entered the room, water glass on counter not exchanged for a clean one all weeek
Restaurants and Bars: main buffet was closed, small one open, typical Cuban food which was only ok by other cuban resorts standards i have been to, the service in the buffet was very poor but the attitude of the staff was very good, could only get a morning coffee in the buffet most bars and a la carte restaurants were closed, service in the bars was good if you kept tipping
when i tried to book an a la carte i was told they were full, i checked and found out i was lied to, the PR department sorted out the problem, the rest of the time the resort kept changing the sign up location and guests were very frustated. the service in the a la cart was good, even though the waitress poured the bottle of wine into my full soup bowl, best food was hamburger and fries at beach bar
Beach/Pools/Grounds: beautifull beach due to mother nature, lifeguards were visibly present at all times and i personally witnessed them saving a male in the ocean thar was doomed to die, excellent job, highlight of the hotel, their profrssionalism pools: main pool closed for repair, hot tub open but not heated and no circulation until management were asked about it, the hot tub strangely got a little warm but still no water jets, the secondary pools were clean but really cold
grounds were not maintained, grass and weeds visibly long throughout the resort, the lazy river streams surrounding the courtyard, were shut off, no circulation and covered in green slime
Activities on and off the Resort/Hotel:
on site activities were obviously scaled down, my only off site trip was booked through my agent not the resort so that turned out o.k.
Other Comments: i had an enjoyable time but only created by the other guests and not due to the effort of the resort.
the resort looked very tired and needed MAJOR Bwork. there are too many places to go to i would definitely not return here