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I hope you gave them the date, time, location and name of the employee. The more specific you are, and the clearer you are about what you would like to happen as compensation, the more you help them identify what went wrong. I had bought an upgrade on one of the popular carriers and was one of the first three or four people to check in – we got an absolute d-bag who gave me attitude from the first second, when I had printed the tickets and all the necessary info, and he just brushed it aside and said I’d have to pay overweight. My travel pal was a former airline employee and she laid the smack DOWN. Satisfying! I can see being snooty to snooty customers (although it’s awful customer service, it is always possible with human beings to behave badly!), but don’t be snooty to customers who have their passport, documentation, and their luggage at the exact proper weight.
A letter was written, and action was taken.
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I never ever carry a purse. But I do use a very small, backpack-style bag as a purse when I travel – for tickets and stuff that doesn’t fit in pockets very well. It is a lot smaller than most purses, but looks like a backpack. Last year, the check-in clerk (Sunwing) tried to tell me I couldn’t use it as a purse because it was a backpack! I’ve been using the same bag for about 5 years now, and had never had a problem before. Apparently the issue was that "it looks like a backpack" and not a purse. I asked her to explain to me why the lady beside me, who was using a large bag that "looked like a bech bag" was being permitted to use it as a "purse".
End of argument – the "purse" went! (BTW – the whole thing weighed less than 2 kg, all it had was tickets, my e-book, i-pod and some other small stuff. The carry-on was a full-size backpack – stuffed to the gills (and at the weight limit of 5kg).
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martian Guest ![]("http://s29438.storage.proboards.com/2099438/a/vO_wKPm9qgRWR0v2TWkF.gif") |
Sorry sillyjilly, but I don’t understand why you’re so upset.By your own admission your carry-on luggage was too big to fit onto their checker. Full stop. End of discussion.It doesn’t matter that it was accepted on prior flights. It doesn’t matter that the regulations weren’t applied equally to everyone. Nothing matters except one simple fact: Your carry-on luggage was too big to fit into the checker. |
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| wossa Guest |
I also couldn’t quite understand why you would be be so upset if you had taken carry-ons that where unacceptable to the airline ?The checkers are there to serve a purpose and to stop people taking on carry on luggage too large. In this instance, the checker has hi-lighted that this was the issue and has served it’s purpose. Most airlines promote the allowable dimensions on their website, so it’s easy to check in advance.We will always try and scam extra weight, and maybe a larger bag onto the airline if we think we can get away with it, but when the airlines processes kick in on the odd occassion and we get caught, we have to suck it up and stop blaming everyone else for our own error.
I am struggling to see the issue here ?
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I’d be very upset if other people on a flight were allowed to have carry-ons that were too big and I was denied. Still, fact is that if you’re over, you’re over and the agent standing in front of you can make life into a living hell if they so chose. Your choice is to fly a better airline and pay more. That’s the choice I’ve made and I refuse to fly Transat if there is any other option besides staying home. I have had more than enough flights with extremely rude Transat staff BUT, I know there are many that love Transat.
I wish every passenger was checked as closely. I’m sick to death of people being allowed to bring on board so much stuff that is obviously not supposed to be in the cabin. Airlines cause so many of their own customer problems by not applying rules regularly.
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| martian Guest |
"… Airlines cause so many of their own customer problems by not applying rules regularly…"Agree entirely. It’s irritating that not all passengers have to put their carry-on into the checker, but that’s a separate issue.
The point is any experienced traveller wants zero issues at the airport. That means confirming that their carry-on meets size/weight regulations so it can never be denied. sillyjilly admits her carry-on was too big – yet she’s still upset? I don’t get it…
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Easy solution – don’t try to "rip off" the system. Buy excess baggage allowance credits in advance if you have to! Take advantage of "Super Elite" or "Premium" seat bookings to access more allowance. I tend to sit close to the front, so always make sure that my carry-on is as small as possible (also helps when trying to handle everything solo). We really don’t need the kitchen sink on board a plane! |
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![]("http://s29438.storage.proboards.com/2099438/a/K1YT_c9IIjzi00MDZU1W.jpg") Your choice is to fly a better airline and pay more. That’s the choice I’ve made and I refuse to fly Transat if there is any other option besides staying home. I have had more than enough flights with extremely rude Transat staff BUT, I know there are many that love Transat.
Well, I can definitely say I don’t "love" any airline ![]("http://images.proboards.com/v5/smiley/wink.png") but, we fly Club Class with Air Transat for both the comfort and extra weight. I have yet to come across a rude Air Transat employee. In fact, the ones we’ve dealt with at check in and on board, have been professional, friendly and helpful.
IMO, when a traveler is targeted, at check in, it’s human nature to see the agent as an obnoxious jerk not ourselves as in the wrong. We had a run in, years ago, checking in for a cruise. We had a couple of bottles of booze for our room and they were taken from us when we boarded. On the tickets it stated you can’t bring booze on board yet "everyone" was doing it. We got caught, even though we were by no means hiding it, and it was removed and given back at the end of the cruise. All the people we were traveling with got away with getting their’s on board. Yes, we were angry and yes we got snarky with the folks checking us on board but they remained polite, professional but firm. Later, I felt embarrassed by my behaviour…temper, temper ![]("http://images.proboards.com/v5/smiley/eyesroll.png") We got picked out from the herd and paid the price and had to suck it up. We were angry because we were the only ones to get our booze confiscated as we watched the rest of our group go by with theirs. I can see where sillyjilly is coming from, it’s the inequality of enforcing regulations that creates the anger. We learned our lesson….play by the book and avoid the stress of check in run ins
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