Let me start by saying we stayed here from 23 Dec – 30 Dec 12. Upon arrival you will notice that the lobby is dated. Don’t let that turn you off, the staff here were amazing and friendly. I am not sure why others had negative things to say, I can only assume they were getting the same attitude back that they were giving to the staff. If you are rude and obnoxious they will ignore you and you deserve to be ignored. They treated us great and were lots of fun. Daniel was always quick with a smile and a laugh along with his coworker (who’s name I can’t pronounce) This resort is one that could easily surpass others that we have been too, with a little updating and added infusion of cash to update programs. They have all the potential in the world.
Rooms: Rooms: The rooms are basic, nothing fancy. The hair dryer is something i have never seen before, I would suggest brining your own. There is no alarm clock or mini bar in the room. They are a little dated, but ours was constantly clean and tidy thanks to Jacqueline, she was a curteous and thoughtful employee. IT’S A ROOM, you shouldn’t be in it anyway, unless you are sleeping or chainging. You are on vacation!
Restaurants and Bars: Food: It’s Cuba. I always found something to eat and never went hungry. We only ate at thee buffet and the beach restaurant. We did frequent the snack bar frequently. For a 3.5 it had table service at both the sncak bar and the beach restaurant all day long.
Beach/Pools/Grounds: Grounds: AMAZING, I enjoy small resorts and I loved the layout of Arenas Doradas. They keep everything clean and neat. It was a truly relaxing environment. I really enjoyed it. Pool: Yes there are tiles missing. GET OVER IT. To replace them they would need to close the pool and this would cause complaints. It was cold but refreshing and we enjoyed spending time at the swim up bar. The swim up bar staff – AWESOME. Never had a problem getting 6 chairs together on the beach or at the pool!! Beach is amazing, can’t complain about it.
Activities on and off the Resort/Hotel: Animation: Julia and Everett are absolutely wonderful people, they really added to our holidays with laughs and fun. This was the first time that I have left a resort and truly felt like I was leaving friends behind. They are dedicated and truly enjoy what they are doing. They are warm and friendly and love to laugh and have fun with the guests. On another note, I think that the owners need to invest more in their animation program. They need more people and need more props for the wonderful staff they already have. More diversity in the evening shows would be a welcome change also. Maybe a coreographer that could assist with new and interesting shows. However the Mr Arenas Doradas show was hilarious.
Other Comments: We enjoyed this resort so much that we have booked a girls trip there for September. We are excited to go back to see the friends we made last time. One last note – your trip is what you make it, Be nice and kind to the staff and they will do anything for you. Get involved and you are gauranteed to have an amazing time at this resort.
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