11 persons in my vacation, all but one adults, one age 3. my parents 72, and 71, everyone else from age 25 to age 52, all professionals, non-drinking 9 persons, only 2 drinks if any for the two persons that do drink. They do not care, who visits the hotel. They do not Care!! that is the conclusion we have ended with. They do not want to speak to you if you are not Happy or having a problem. They just have to give you a room, and check the room when you check-out to make sure you did not take anything!!!! even if it was not there when you checked in. MAKE SURE YOU REPORT IN WRITING!!!! ANYTHING MISSING AT CHECK-IN. MUST DO SO, DO NOT FORGET. The missing plastic ice holder, which was not in the room since it was cleaned the 2nd day, was the hold up for 2 1/2 hours at check – Out, We did not ever use it so, so we did not report it missing. I’ll be more than happy to open my bags and have them checked in the lobby, infront of everyone, I have nothing to hide. They never gave us an answer, I waited hours for them to find the plastic ice holder, Did they find it??? I still do not know. What kind of people visit this Hotel? they have to check the rooms at your departure. WOW. they will not be visited by my friends and Family, that is for sure.
Arrival: 1. Arrived on 7/30/10 around 9 PM, Barcelo Bavaro Palace, they say this is not the hotel take your things and you will be transported to the next hotel Palace Deluxe, they have your rooms, ok, 2. Arrived at 2nd Hotel Palace Deluxe, they are asking me why we are there? Because I was send by the 1st. hotel here to check in, we do not have your rooms. you have to go to the 3rd hotel Palace Family (the new one) they have your rooms. What are you saying? This is crazy we have confirmed and paid reservations. Why do you not have our rooms? "I can not help you, I do not have the rooms, you will be at Family one tonight and then tomorrow you will move to the other correct hotel." NO WAY, I will not be moved any more, You have the rooms and the guy at that desk is shaking his head, because of what you are saying. what game is it you play? I have elderly travelers and a small child, what is wrong with you? do you really think we are going to send our vacation moving hotel rooms? NO NO, I will sit here until you get this matter and our rooms solved here, not moving. I will be here, and we will all sit here, until you can get this mess together. I do speak Spanish, so do not get nasty, in Spanish, I do understand. 4. Called our travel agent. 5. Called lady at 1st., hotel. she gave us an apology for the mistakes, and said you will be taken care of. ok, I said. thank you.
6. We finally had rooms (5) rooms, 2 persons per room, as reserved. they were two rooms next to each other on 1st floor of building 4, one in the 2nd floor, one in the 4th floor and in building 3, one in the 3rd floor. But why say anything, we had rooms!! Happy. The rooms are beautiful, the mosquitos NOT!!!! everyday all day, Mosquitos!!!! and more Mosquitos. WHY???
NICE CLEAN and Great…..!!! Really Great. Take inventory of all things every thing, make a list and take to them at chekin. DO SO. They think you take things, even if you do not.
Restaurants and Bars: everyday all day, Mosquitos!!!! and more Mosquitos. Chicken Soup was GOOD, Great, Bread was good, Desserts fantastic. 8. the other, Food was not too tasty?? all the same in every restaurant. well, that’s life. The workers (cooks, maids and helpers, bag boys, bell boys, VERY VERY NICE!!!!!! love them all. they work hard.
11. The restaurants at the Casino, Hotel, smells BAD, BAD water smell!!!!! you can not eat, at this restaurant because you can smell is so bad, so this restaurant is always with less visitors, wander why???…
Beach/Pools/Grounds: 10. Truly, the beach temperature was great!!!, Love it, but the beach was not clean, they need to clean and take care of the Mosquitos, Never visited the pool too far from my hotel, they are building a new one infront of the room I was staying in, wanderful, for the next person to visit, not for me.
Distance is too much for elderly my parents, they walk, but this was too much for them, because of the temp. weather also affected the situation.
Activities on and off the Resort/Hotel: 9. Unless you go to ALL the area Hotels and see the calenders you have no idea if there are shows? or parties? or what ever, no itinerary or calender to help plan your days, and activities, WHY they are a Big Well known hotel??? NO organization for the programs offered, not good with the amount of persons checking in daily. They have to get organized and have an organized schedule for persons wanting to do things. 12. They need more help in the Casino, you wait for over 5 minutes for someone to help if a machine is not working. Not GOOD… 13. Stores in the Barcelo Barvaro inside shops, they need to be organized and updated, too much stuff, but nothing to really buy, you can not find anything nice at any price. they are old things and dusty, not clean, Gum is $4.50 and up??? why??? If they do not have good sales, there is a reason why. they need uptodate stores, since you really can not go outside without a taxi and allot of planning. They need a good BUYER!!!
They should organize going to the nice outside stores, a bus tour, you could sign-up for, a trip once per week or twice, morning or afternoon. they may get people to put money into the area this way.
Other Comments: 14. I requested to speak to the person in charge on the last day at the facilities and no one ever came. why? No one ever spoke to us. 15. Wheel chairs look like I just got them from the 2nd hand store, WHY?? 16. They need to be supervised by a general manager that cares, seems as if no one cared, what you had to say, good or bad. no reactions, no one is in charge of anything, or gives an answer to anything. 17. Owner and investors of this Barcelo Bavaro need to wake up, and look around, they are building more, without fixing big problems.
I would love to speak to the investors and ask them why? are they so big that they do not care if a few customers are not happy? Paradise or Mosquito infested dream.