Please don’t believe any of the negative reviews that may have been written a few years ago. We just arrived home on March 6, 2011 and have nothing negative to say about this resort. It was fabulous and the beach is the best on the Mayan Riviera. Please keep reading this entire review.
Maya Beach, Tulum Building
Arrival: Quick, easy, efficient, friendly and welcoming check-in. Each guest is given a package that contains room number stickers for your luggage, room keys, towel cards, restaurant reservation cards and pocket maps. This is a large resort, but directions to the rooms was easy. Covered walkways to each building are well lit. Staff delivers your stickered luggage to your room within minutes. Large map boards posted everywhere to make it easy to get around. We arrived late, after the restaurants were closed, but food was available at the 24 hour lobby bar. All staff was very friendly and welcoming. Even the service staff eagerly says ‘Ola!’ as you pass them.
Airconditioned plus a large ceiling fan. Clean, fresh and well maintained. Insert your room card in the light switch box on entering. When you leave, take your card with you. The lights go off to save power. It was nice to see an ‘eco option’ if you didn’t need your bedding changed every day. More than ample towels every day. Shampoo and body wash dispensers on the wall in the large tub/shower. Mini bar is free and stocked daily. Plenty of bottled water. Room safes in large closets. Coffee maker in room has stir sticks, sugar, creamer etc. packed in with the coffee filter pouch. Balcony has a table and chairs as well as a pull out drying rack to hang wet bathing suits etc. These rooms may have been recently renovated. We were asked to fill out a survey about the ‘new’ rooms. Barcelo wants to keep improving their tourists experiences.
Restaurants and Bars: Buffets: Fabulous buffets with an unbelievable assortment. Something for everyone. Childrens’ buffet section is lower so kids can choose their own food from many choices. There is even a diet section on the morning buffet. The dinner theme changes daily…Italian, Mediterranean, Mexican, Seafood, but there is still ample choice. Always available are assorted pastas, salads, vegetables, fruit. The staff is very friendly and hardworking. Tables are cleared very quickly. It never seems crowded at the buffets. A La Carte: We only tried two of the many a la carte restaurants available. The menus had several selections in each category (appetizer, soup/salad, entrees, desserts). Great atmosphere, great presentation, great flavour, great service. Bars: Excellent service whether you tipped regularly or not. Friendly cheerful staff.
All food areas were immaculate, foods properly handled from a sanitation perspective. Staff were clearly well trained in food safety and sanitation as well as presentation and service. Very impressive!
Beach/Pools/Grounds: Beach: The beach in front of the Maya Beach and Maya Caribe (at this resort) is a five star beach and the best on the Mayan Riviera. You can walk for 2 kms along this very wide, fine sand beach. The water is very shallow and easy to walk into. Palm trees dot the beach, so you can find a place to sit in sun or shade. Thousands of loungers available. Card system for beach towels. Beaches are raked in the early morning and pathways swept. Ongoing discreet cleanup of beach, gardens and walkways. Pools: Immaculately clean. Lots of fountains and sprays and bridges. Plenty of covered areas if you want shade. Loungers and hammocks. Water activities and dance lessons poolside daily. Swim up bars and music playing. Grounds: WOW! Stunning landscaping with many, many pathways and a lot of Mayan statues and fountains throughout this resort. Flowering shrubs and trees, singing colourful birds, lots of location maps, landscape lighting. We felt safe walking anywhere on this resort even late at night.
Activities on and off the Resort/Hotel: Entertainment: Don’t miss the nightly entertainment at the two theaters in this resort. Different shows nightly, so you can choose between the two theaters. Singers and dancers and musicians were very, very good! Shows were very colourful and lively. Excellent. Take your camera! Poolside: Large boards list daily activities and the times. Beach: Non-motorized sports are free. Large water trikes, kayaks, Hobey small sail boats, beach volleyball etc. etc. Shopping: There are shops in the lobby area, but also a small shopping center with better jewelry, t-shirts, accessories etc. In the center plaza is a Mexican market with small kiosks with all the touristy stuff. Dancing: There is a disco on the resort.
Children: Plenty to keep little ones occupied. Water slides on the splash deck, kid activites under the palapa if it rains,
Other Comments: This was a very wonderful holiday. This resort had everything we needed. The Mexican people are very friendly and welcoming. We have nothing negative to say about this resort. The beach was five star. (A friend stayed at another resort closer to town and the beach sand was only two feet wide, and you couldn’t swim because it was rocky.) I was very glad our vacation at the Barcelo Maya Beach Resort (Maya Beach wing) was perfect.
The Barcelo chain is doing it right. Give the tourists everything they could want in an all-inclusive resort and they will tell their friends and have repeat business. I know my next trip to Mexico will be to the best beach on the Mayan Riviera and to a resort that had everything…The Barcelo Maya Beach Resort!