The hotel itself is quite lovely and is a nice size (not too big). You can move back and forth from the beach to the hotel in less than 5 minutes which is great if you forget something while at the beach and have to go back to the hotel. Rooms had everything that you need….balcony, air conditioning, bath/shower combo, in- room safe that works with your room card, good sized closet, television. The beds are actually 2 double beds that are made up separately and then pushed together… You don’t need to bring toilet paper as they have plenty….You get a beach towel that you must return before you leave or be charged for it on checkout. Room maids are very nice and do an adequate job. Our room had a nice view of the pool and we were on the 3rd floor. No complaints about the room at all. Pool is very nice and clean….lots of lawn chairs and umbrellas. The beach and oceanview is outstanding……velvety soft sand, clean, lots of palapas to sit under. There is often a man who will drag a lounge chair over where you want it and wipes it down with a cloth. Walked the beach several days and it is a great walk. Resort is very close to Varadero …..10-15 minute walk . we got on the double decker bus and rode into town .Stopped at all of the hotels in the hotel district (and some were quite a distance from Varadero) to pick up passengers before we headed into Varadero. Nice little town…
Food was adequate….nothing outstanding and pretty similar stuff every night. Breakfast was their best showing in terms of food. ( They need to know that bacon needs to be a lot better cooked!) There is one buffet restaurant that is open for breakfast and dinner. Be aware of the hours of operation as they are quite strict about them and if you miss a meal there is no where else on the complex to get a snack. The beach bar outside restaurant is open only for lunch. I did not see it open after dinner. There is one a la carte restaurant but they serve only one choice so it is not a la carte really….was not impressed with that meal unfortunately. (so 2 buffet restaurants and one a la carte by reservation only.).). I did not go south to eat all of the time so it was certainly enough to keep you going but if you are looking for great dining it is not here. We went into town for dinner a couple of times which was also nice(Lobster was good and cheap
Bar service was good….They now know what a white wine spritzer is and once they were told the ingredients they were happy to make if again for me! I went with my husband and we are in the mid 50”s age range so were not into “rocking on “ like we have done in our younger yearsJ We saw 1 show done by the hotel animation crew and it was good. There are some excellent dancers in the team and they also did a great swim show in the pool . Other shows were not so great. Other than that is was pretty quiet most nights by 11:00 so not a heavy amount of partying going on. After all the sun and fresh air I think most people were early to bedders….
There were a few Canadians at the hotel that we met and had fun with. Most of the guests were Italian and I did feel that they were the main priority of the management, in terms of customer service and social activities. Customer service is not bad but don’t expect the staff to chat with you or do anything other than the bare minimum in terms of making you feel welcome…..(unless you are Italian!)I had read this in previous reviews and I love other cultures so dismissed some of the comments I had read but after a few days of feeling a little overlooked, by the end of the week, I made a decision that I would not return to this resort, (even though the location (waterfront with great beach and resort itself was quite lovely)…..It is too bad that the management does not see the value in providing good customer relationships with other than their Italian guests…..
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