My 4-year old son and I were at Blau Colonial from Feb 10 to 17, 2009. The reasons I chose this resort over others in the Caribbean are mostly to accommodate my son’s needs, plus I prefer to be in Cuba than say Dominican Republic or Mexico (safety, culture, music, friendly people, no peddlers’ nuisance).
I speak fluent Spanish and so I had the opportunity to talk to staff and have conversations beyond the ‘hola’ and ‘buenos dias’.
I felt disappointed: We were there in Feb 2006 the first time, and I remembered some of the good things about the resort, such as supervised daycare, availability of babysitting, great beach, and generally good food and service.
However, this time I felt disappointed, and this is not a reaction to one detail but my conclusion when I think of the shortcomings of the place. Here are real examples of what was wrong with the resort:
was moved from the big thatched room beside the pool (under renovation) to a smaller room, which did not have much in terms of toys and things to do. The sandy playground at the back of the room had very little shade, so a parent would have to ensure the child is not spending all the time in the sun, one way or another. Staff did not totally stick to the printed schedule.
no hot water for 2 days. The staff did not know when the repair can be made to the hot water broken equipment. The courtesy rooms offered at the main building, where the lobby is, were all taken when I actually went to give my son a shower. The staff did not know when one will be available.
Food and Food Queues:
the overall food quality went down since 2006, and this was confirmed by some of the Buffet staff. There were line ups taking more than 10 minutes to get some food items such as pasta, seafood, and waiting for orange juice and milk in the morning, while my son is sitting alone and waiting for me. At one time he panicked and started crying and was walking around looking for me. The grill by the beach had a line up with 30 to 40 minute waiting. I got tired of all that waiting. Other than the morning watered-down orange juice there was no juice of any kind anywhere or any other time. I was surprised to find Cubans think it is OK to give pop to a 4-year old. There was one type of white wine and one red, both are not better than “cooking wine”.
kids show started at 8:30 pm. This is too late for most kids coming from outside Cuba, and my son would be getting ready to sleep by then. The music was very loud to the point he was scared of the noise (heavy base). Once I cajoled him to watch and plugged his ears with rolled tissue to reduce the sound level.
poor and not interesting. I have been to at least few other resorts where shows and night programs are much more interesting and engaging.
kids eat snacks at different times that those when the Buffet is open. What was available at the 24-café did not come close to a fair choice for such a resort (this is a 5 star resort after all). Sometime only ham and cheese sandwiches were available, and on one occasion I had to wait 15 minutes for it.
Room and Bed:
the room was fine. The twin beds were not comfortable at all. They caved in and I am only 160 lbs. I have slept on much better beds at almost any other place including B&Bs, motels, hotels, other resorts. I would say the beds needed to be replaced, period.
Conclusion: In conclusion, would I go there again, the answer is NO. Would I recommend this resort to others, even qualified recommendation, the answer is NO.
Is this place suitable for some tourists? Perhaps, if they mainly care about the beach and the proximity to the airport and the relatively short flight time from major Canadian cities, and the general architecture of the resort, and not food, activities within the resort, bed comfort, kids’ program, and showers.