Date: January 9-14, 2009
Tour Op: Sunquest Vacations To start with, let me explain that I am NOT a fussy traveller, just give me a clean room, nice location and working amenities, and I am pretty happy go lucky. We booked the Dreams Punta Cana first off because of reviews and comments from friends and other members of this board. We booked it in August and the anticipation for this trip built day by day as it does for most travellers. Unfortunately, due to events that occurred during our stay here, we will not be going back to this resort again. Let me be clear, it was due to our own personal experiences that decided this, and not solely due to the resort or tour operator. I will start this review with general comments about the resort, and then will get into the nitty-gritties of our trip.
ARRIVAL
Our arrival went without a hitch. We arrived at Punta Cana airport, and quickly went through customs and baggage pickup. As usual, we picked up a bottle or two of ‘nectar of the gods’ before boarding the minibus to the resort. We arrived about 40 minutes after leaving the airport, our resort being the driver’s only stop.
ROOMS
The rooms we received, Block 3, Room 3216, was on the second floor of the middle building. When we got this room, we were so pleased that it faced the pool, and the nice views of the grounds. When we got into the room, this changed very quickly. We had contacted the resort before hand, as we always do, and requested twin beds. We arrived and got a room with a queen. We contacted the front desk immediately, and were told that is all they had at the moment, but would move us as soon as a room was available. ( More about this later). The room itself was very dated and had several problems. Bar fridge didn’t work, coffee maker didn’t work, screen was off the balcony door and just leaning against the wall inside our room, the lock on the balcony door was broken and couldn’t be locked without slamming it very hard. We had maintenance there 5 times to fix this, and it still wasn’t fixed by the time we left. The vanity in the bathroom was cracked from top to bottom. The cabinet and closet doors did not close properly and were misaligned.
RESTAURANTS
This was one of the highlights of this experience. The food, ambience, and staff in the restaurants was absolutely top notch!!! We tried each of the Ala cartes for dinner, and ate at the buffet for breakfast and some of the lunches. We also ate lunches at the beach BBQ which was also exceptional.
BARS
Again, the bars and staff at all the bars were exceptional. Very courteous and very quick. The lobby bar and pool bar staff are definitely second to none.
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