My second trip to the island and first to this resort. 14 wonderful days! Met some wonderful people who were on holiday as well, had our daily happy hour with Hector. He was willing to keep my Bubba jug full. The staff was some of the nicest people I have ever met. Smiling, dancing. They always appeared happy doing their job. Found it a shame that, they are fighting to get their rating back up. West Jet has them listed at a 3star resort, and Sun wing at a 2.5, but with the service and food, and the cleanliness of the rooms…this rating should be upped to at least a 4 star. Will I return to the Island…Yes…Will it be this Resort. Absolutely!!!
Your Arrival: We arrived around 5pm. Checked in and had our bags taken to the room. They were kind and showed us the way to the dining room. Made sure we had a lock and key for the safe. Lucy (the spitfire) was there with a big hug and welcome. She was ready willing and able to answer any question that one may have. Go Lucy! The reception area was a very nice place to sit and relax; one could always feel a nice breeze
Our room was very spacious, lots of drawers and closet space. Our cleaning girl was very sweet; she left us flowers every day. The balcony was quite big and gave us privacy. The bed was comfortable and so were the pillows! Lots of hot water, but who needs that much when all you want to do is cool off. There were hairdryers in the bathrooms. A small fridge with a counter and cupboards.
Restaurants and Bars:
We had two great bartenders Rocco during the day and Hector in the evenings. Sorry to say I didn’t get the young lads name at the swim up pool bar, but he sure could mix a great drink and do a slam dunk from his station to the net! We pretty much had the same waitress in the mornings and same waiter in the evenings. Both were awesome at their jobs. Wish I could remember their names, but they each greeted us with a hug and kiss. The food was good and varied. We did not feel like it was the same every day. The extra pieces of chocolate cake were very much appreciated. Best pancakes ever! Going the extra mile for wine for us, who could ask for better service. Pizza as a snack by the pool was a daily event, would let you build it yourself if you asked.
Beach/Pools/Grounds: The beach was nice, and was raked daily. The only draw back was all the coral right in front, but it was no problem to walk down the beach a bit. There you could wade right in, and swim with no problems. Spent most of our time at the main pool. Kept clean by the guys, who used the net a couple of times a day. The grounds were raked and swept daily. Very neat! Beach towels were big…NO…holes in them! Note: We did decide to sit at the quiet pool one day, about 10 days into our trip. We were there only a short time before getting our first bites on the legs. Mind you it had rained the night before, but we got up and returned to our spot at the main pool and all was good again.
Activities on and off the Resort/Hotel: The hotel offered nightly trips to the clubs, we however did not partake. We did go off on our own to the casino one night, which the hotel made sure we had a free cab there. We booked a cab along with some other people and went into Puerto Plata for a day trip and toured the Rum Factory among others sites. We also took in a day to Paradise Island, Wow! is all I can say on that. A trip up into the mountains to visit a school, see the water falls. Another great day! Last trip was out on the Catamaran. A day at Sousa Bay, snorkeling and a 2 1/2 sail back. Wonderful! The animation team was a great group. High energy! Have to say I lost weight due to the water activities. Fun! Drawback – Same activities everyday…would like to see new for next year
One of the things that impressed me the most was the many loyal customers they had. Pretty much everyone that I met and spoke too, have been coming to this resort for 5yrs up to 12 years, some even said they came more then 3 times a year. These were people from Canada, England, Germany, and Sweden.