My Wife and I (43yrs old) are from New Brunswick and just returned with 14 of our close friends (The Blue Bandana Travel Group)from this amazing resort.
I would like to start by saying that I have never felt so safe when traveling down south so please ignore the hype and rumors of Mexico being unsafe. This was our 7th trip to the Carribean (2 Cuba, 4 Dominican) and by far our best ever.
Approx 1:45 drive from Cancun Airport but it seemed quicker. Check in was scary fast! We arrived at 11:30am and were told our rooms would be ready at 3pm (and they were). All 16 of us stayed in Building 11 and we loved it! The 24hr snack bar was directly across from us and they beach was only a few steps away from that! It is also just a few minutes from the lobby, buffet and pool bar. I highly recommend this building.
A few in our group had A/C issues and we had a toilet issue but the staff are very quick to respond. They were cleaned very well each day and my wife really enjoyed the daily animal sculptures the maid left on our bed!
Restaurants and Bars: Huge selection at the buffet… and I mean huge! Fresh sushi, chinese, beef, pasta, pizza and authentic mexican! We went to 3 a la cartes and they were very good as well.
I never travel to an all inclusive resort and expect meals prepared by a celebrity chef but I do like to tell people that if you eat fast food while at home…don’t complain about the food!
The grounds are very well kept (lots of iguana’s). The pools are big with lots of activity. The beach isnt as big as Punta Cana and the ocean is quite rocky but we didnt mind at all.
We have travelled for 7 years (others in our group for 13 straight years) and we always make the best of every trip. The one thing we always agree on is that the staff can make or break your trip. The Staff at Tulum are hands down the best we have ever experienced! The genuinely care about your stay and experience. Fausta and Jose at the 24hr snack bar treated us like family.
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