I stayed at this hotel, while on business in Playa del Carmen. I am a travel agent, so I wanted a central hotel, while looking at other hotels. I picked the perfect hotel. It is right on the beach and 1 block away from 5th Avenue. The staff were excellent as well as the rooms. They even have 3 tiered bunk beds for families of 5. The food was excellent and the location was to die for. The only reason I give this a 4.5 instead of a 5 is that the mother hotel, The Royal, is right next door. That is a true five star hotel. This is my home base now when I travel to Playa on business, but also my family hotel when we all go to the Mayan.
Arrival:
Met with a welcome cocktail, and quickly processed.
Rooms:
Were very comfortable with all amenities except a bath tub.
Restaurants and Bars:
2 ala carte’s as well as sushi and buffet restaurant, as well as 24 all inclusive and beach restaurant.
Beach/Pools/Grounds:
Beach was very clean, but some sandbags due to erosion. Still beautiful beach. Pools always kept clean, and the grounds impeccable.
Activities on and off the Resort/Hotel:
Entertainment team was fantastic, Loved the walks down 5th Avenue at night.
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