Welcome home. Thats how we were greeted upon our check in. What a great way to start your vacation. This was our 4th visit to Gran Ventana and we look forward to many more returns.
Couldn’t have been quicker. We actually took a taxi from the airport to the hotel as we were travelling with someone staying at another hotel, so this way we beat the bus. We only had to wait a minute or two to get to the desk and we were greeted so warmly and put to ease so quickly. We had our bracelets and room information and were on our way to the room withing moments with the bell boy and our luggage only a minute or 2 behind.
We got the exact room we requested which was really nice. We again, being repeats had a lovely fruit tray and bottle of rum waiting for us and a lovely note welcoming us home. As always the room was spotless, we received plenty of towels including face cloths. We always had hot water and good water pressure. We were kept supplied with plenty of water & beverages in our fridge.
Restaurants and Bars: Always had plenty of choices at the buffet, one could never go hungry. Breakfast are pretty usual, bacon, eggs (many different ways), fruit, yogurt, cereals, breads/pastries. I never have had lunch at the buffet so no comment there. But dinner, my goodness, what a choice. They always have great soups, decent salad bar, variet of meats, always something roasted, plenty of variety on the grill. Choices of potatoes, rices, pastas, veggies. I particulariy enjoy the cheese table thye have a couple nights a weeks/ Then there is the desserts, there is not quite the choice there used to be, but always something good with chocolate. Then there was the "Death by Chocolate" table one night. The beach grill was perfect for lunch. Pizza, hamburgs/hotdogs, chichen, pork chops, pastas. The Octopus a-la-carte was really nice. Food was hot, nicely presented and the service was really good.
The grounds here are kept spotless. A couple times a week, with what seems like the enitre cleaning staff, are around the pool deck at 6am cleaning the whole deck. I’ve never been anywhere else where they do this. The gardeners are always busy tending the gardens, weeding, cutting back dead foliage etc, and the beach is swept for seawead and garbage every morning
Other Comments: I just cannot say enough about the staff here at Gran Ventana. They have been some of the most attentive, friendly and gracious people I’ve had the pleasure to have met and gotten to know. What amazes me is that it had been 2 years since we’d be here and some of the staff that was still here recognized us. I find it hard to imagine that 2 years and thousands of guests later that they do this. It really made you feel at home when you got a big smile, hug and a "you came back"!!!!! I found that no matter which bar, restaurant we were in, we were looked after so well. A little spanish goes a LONG way. We just love the resort as do others by the numbers at the Fidelity Club Cocktail Party.
Can’t wait to return!!!