Being in Cuba for business I am very dependent on internet for email and this was a big challenge in this hotel. Connecting to the WIFI was a headache with the internet being down for a day. Furthermore, there was no signal in my room so internet was only available in the lobby when it worked. Lastly, you can only purchase internet access during daytime. I ended up going to hotel Nacional and work from their business center instead.
The non-smoking room itself was clean but I had cigarette odor coming in through the airconditioning. The swimming pool seemed nice but otherwise all services and facilities were rather mediocre at best.
Room Number:
410
Arrival:
My experience at checkin was positive, efficient and friendly. However, I noted that at various times there were huge queues.
Rooms:
Clean but a bit worn, aircon system introduced cigarette odor into the room
Restaurants and Bars:
only had breakfast which was okay
Beach/Pools/Grounds:
The pool area looked very good. The beach is hard and rocky so not suitable for bathing.
Activities on and off the Resort/Hotel:
none noted
Other Comments:
I have no sure how the hotel ended up at place nr 9 out of 72 hotels in Havana on tripadvisor. I visited two other hotels in Havana which were only marginally more expensive and a lot nicer (Melia Cohiba & Hotel Nacional).
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