Being in Cuba for business I am very dependent on internet for email and this was a big challenge in this hotel. Connecting to the WIFI was a headache with the internet being down for a day. Furthermore, there was no signal in my room so internet was only available in the lobby when it worked. Lastly, you can only purchase internet access during daytime. I ended up going to hotel Nacional and work from their business center instead.
The non-smoking room itself was clean but I had cigarette odor coming in through the airconditioning. The swimming pool seemed nice but otherwise all services and facilities were rather mediocre at best.
My experience at checkin was positive, efficient and friendly. However, I noted that at various times there were huge queues.
Clean but a bit worn, aircon system introduced cigarette odor into the room
Restaurants and Bars:
only had breakfast which was okay
The pool area looked very good. The beach is hard and rocky so not suitable for bathing.
Activities on and off the Resort/Hotel:
I have no sure how the hotel ended up at place nr 9 out of 72 hotels in Havana on tripadvisor. I visited two other hotels in Havana which were only marginally more expensive and a lot nicer (Melia Cohiba & Hotel Nacional).
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