We stayed for two weeks because we stayed here once before and were sorry we had only booked for a week at such a gorgeous place. I could not call it a 4 star but it may not be quite a 5 star because it was not perfect.
Your Arrival: Even our arrival at refurbished Santa Clara Airport was great and efficient.
Our arrival at Ensenachos was greeted with a lovely cocktail. We left all our luggage at where we got off the bus and the bellboy brought it up after we had gone to our room. We had the snack that was left there but we could have called room service.
Our room was spacious and clean with a separate bathroom of course, with a tub and shower, that always had enough hot water, toilet paper, and towels. Our shower door leaked some but hey, that wasn’t our problem. The maids always did their jobs and usually left us with a towel display. We in turn left the usual gifts on the pillow with some money as well. Our only complaint with the rooms was that the "turn down" service which is also in charge of changing our beach towels sometimes did not do their job and folded our wet ones instead of giving clean ones. Tell your concierge and he will help you. The fridge was always stocked with beer, water and pop.
Restaurants and Bars: We always prefer a-la-carte meals and we were satisfied with the wide selection of restaurants that were available. We ate at the these restaurants 11 days of our stay. We loved the seafood restaurant,Punta Del Pirata, because Cubans know how to cook it and it was delicious. The Azia served and Asian mix and although the sushi was not quite right we loved eating there. My husband who does not particularely enjoy Italian enjoyed our meal at the Palazzo. The two snack bar a-la-cartes changed to a Grill for the evening meal and a Cuban restaurant respectively. We enjoyed all our meals there. We usually ate our lunches here as well. Service was always good,and the "friholes negros" were the best. To add to our food enjoyment,we ate twice at the Gourmet restaurant at the Villas at the far side of Ensenachos, free of charge. We were given the first meal because we were returning guests and then when we went to the manager’s cocktail party for returning guests we won another seating. It was really quiet and intimate there and the food was heavenly. Even the way they served the Spanish Coffee was special. We even enjoyed the Buffet, but we only used it for breakfast and a couple of meals. The omelettes and crepes were great and the "cook" deserves special credit.(She always had her name tag covered so I don’t know her name.)
Naturally we spent wine was available for dinner and there were plenty of bars. 2 at each beach and of course the Lobby piano bar. The bartenders reminded us a little of the Keystone cops, but we enjoyed our time there before the shows started.
The grounds were always blooming with flowers and and well taken care of. We spent very little time at the pools but they looked clean and interesting with lots of shade and cushy loungers. The beaches however were the greatest. Every morning we got up, put on sunscreen, etc. and walked for an hour on the Magano beach so we could enjoy our breakfast guilt-free. The water is so clear and even if you did not snorkel you could see fish swimming. If you brought some bread from breakfast you could feed them. We would swim, take a Hobie-Cat ride, walk or just lie in the sun.(The hard plastic beach loungers of our previous visit have been replaced with very comfortable netted ones and there are always palapas.) If we did not go to the a-la-carte snack bars for lunch we had a very nice sandwich at Bohoi-a-la-Plage, a grill on the beach. Nothing fancy but there was a choice of burgers, hot dogs, grilled chicken and individual pizza. If you wanted a quieter beach you went to the Ensenachos Beach. You could also take long walks on the beach there, watch the pelicans dive for meals, etc. At the head of this beach you got to meet the bartender Joel. Joel’s Mohitos are resort famous and now world famous I guess. If you need further refreshment there is a little temporary bar set up halfway down the beach.
Activities on and off the Resort/Hotel: We did not take in a lot of outside activities except for the visit to Santa Clara/Remedios. It was an interesting but a bit long. We were exhausted by the time we got back to the resort. Friends reported having a great time seeing the Dolphins on their catamaran outing and there was even an outing to the "Cuban World Series of Baseball" that was amazing.
We went to all the evening shows and really enjoyed them. (Not so much the intro act.)The Spanish Flamenco night was just beautiful and of the highest standard we have seen in Cuba on this our 6th visit.
Other Comments: This year we were encouraged to tip and we did everywhere. Our concierge was not quite up to the standards of the concierge of our first visit. Whereas the concierge of our first visit worked hard to get us all our a-la-cartes set up in the beginning of our stay, this time, even after giving him a substantial tip our concierge always acted as if it was difficult for him to find something even though it was apparent to us that the restaurants were never filled to capacity.
Would we recommend this resort? Yes!