3000 characters is just not enough to convey our disappointment. Very few friendly staff, poor customer service just about anywhere you went, not the cleanest, horrible maid service, felt compelled to tip generously or you wouldn’t even get the basic necessities, very little communication about things happening on the resort,you practically had to beg for the trolley guys to take you anywhere on this large resort, etc etc….very disappointed and me and my husband wouldn’t even give it a 2.5 star rating let alone the 5 it boasts. We stayed in a 5 star resort in DR and this was not even close to the superior service we received there. We will never go back.
never had our fridge stocked for 3 days before we had to complain to get even bottled water- uncomfortable beds, no face cloths, some days we didn’t even have enough towels
Restaurants and Bars:
one fantastic waitress in the main buffet for brekfast and lunch- italian restaurant not good for service or food, bars: felt compelled to tip generously or you would be ignored for several minutes at a time, not very friendly, couldn’t understand drink orders due to lack of english speaking staff which meant you had to get whatever they understood…put so much liquor in the drinks you could barely drink them anyway
beach was beautiful but not much sand space length wise…grounds were so-so
Activities on and off the Resort/Hotel:
dolphin excursion was great and the lobster dinner was fantastic
will never go back and will never recommend
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