Resort: Clean, spacious, nice facilities, the back area is beautiful, with shaded sitting areas, a nice outdoor bar by the stage, palm trees and cute little lizards running around. The pool isn’t perfect (although it is being renovated next week) but who needs a pool when you’re 100 yards from a gorgeous beach?
Rooms: The rooms were nice, the beds were relatively hard, as some people have mentioned, but certainly not uncomfortable, I was able to get a good night’s sleep every night, and so were the other people I was with. I never had a problem getting hot water for showers, the housekeeping staff were excellent and very friendly.
Food&Drink: We ate most of our meals in the buffet restaurant. The food was always fresh, and there was always lots to choose from. There was a different type of meat available every night at dinner, always fresh pasta with lunch and dinner, eggs (any type), bacon, cereal, fresh squeezed orange juice, homefries, croissants, you name it, for breakfast, and delicious fresh fruit and bread at every meal. I am a picky eater and never had trouble finding food I liked. The a la carte restaurant was nice, with a violin and guitar duo entertaining the customers, and a 4 course meal. There was a live band in the buffet restaurant every evening during dinner, with an awesome trumpet player. I saw a complaint from another person who left a comment, that there was no bottled water provided free of charge, but if you simply take an empty water bottle to the restaurant or any of the bars, they will happily fill it with cold, purified water for you.
Staff: Excellent! We didn’t meet a single unfriendly staff member throughout our entire trip. Everyone was helpful, friendly, and welcoming. We befriended many of the entertainment staff, as well as the waiters and cooks in the buffet restaurant. When the bus arrived to take us to the airport on our last day, many of the stuff came outside to send us off, and many hugs and photos and email addresses were exchanged. When we got on the bus, all the people who had already been picked up from other resorts were commenting on how well we seemed to be treated by the staff.
Entertainment: The shows at night were excellent, great music, awesome dancing, funny comedy skits, singing, you name it. There was always audience participation, the dancers would come out into the audience and bring people up on stage to dance with them at the end of the show. My friends and I actually participated in the last show (Grease) which was lots of fun. During the day, there were dance lessons, aquacise (in the ocean) sailing, paddle boats, kayaks, swimming, biking and numerous others activities (at no charge). There were also numerous excursions to choose from. We went to Havana for a day by taxi, and the taxi stayed with us all day, driving us wherever we wanted to go and showing us the high points of Havana. We also walked into Varadero and wandered the markets, and were actually invited into the home of one of the locals (a staff member of the hotel), giving us a true taste of Cuban culture.
I wholeheartedly recommend this resort to anyone, we had the best vacation of our lives and wouldn’t change anything.