My husband and I spent one week at his hotel. The rooms were average, our housekeeper ensured the room was kept very clean, she was awesome. The bathrooms are in need of some major work, considering the rest of the room and outside of the buildings are kept so clean, we were surprised at the poor condition of the bathroom. We had no issues with hot water or pressure, however, the tubs are full of mold, so no baths here especially if you have small children!! The staff at the main bar were very nice and the drinks (a good variety) were very good. Coffee to die for! We had no complaints in respect to the food in the main buffet, there was always a good choice at breakfast, and dinner. We usually had lunch at the restaurant right by the swimming pool, where you could have barbecued chicken, hot dogs and then a variety of soup and salads. Please be advised that the beach here is not for children or seniors, it’s practically non-existant. You can walk down a steep staircase and then along some huge rocks and find a spot to place a towel or a chair, but it’s very narrow and difficult. Their is a small train that picks you up in the lobby everyday and will bring you to two of the most beautiful beaches we have seen on our many visits to Cuba. They are approximately 25 mins. away. Be prepared, bring some large ziploc bags with you so you can pack a lunch from the buffet and bring drinks that you can purchase at the hotels little store or fill your water bottle before leaving for the beach. Once you get to the beach, there isn’t much to purchase in the way of food, but you certainly will enjoy them. The waves at this time of year were extremely strong, we loved it, but many people were having a hard time just trying to get into the ocean. The price we paid was a true deal and we would without a doubt return for another week. There is absoultely nothing to do at this resort and that is exactly the type of holiday we were looking for. I don’t think a two week holiday would be suitable as one could become very bored.
We travelled with Air Transat and would highly recommend them. The flight was perfect, food provided at no charge as well as a movie. Once you’ve landed, be prepared for a long wait to get through customs. It took approximately 1.5 hours. Unfortunately, there were not enough buses and we waited a long time to get to the hotel. Once we arrived, check in was a breeze and we were well looked after by very courteous staff. Internet is available at this hotel, but it is extremely slow so be prepared to be patient.
Well maintained, except bathrooms need major overhaul.
Restaurants and Bars:
Bars were awesome. The bartenders extremely polite and provided the guests with a great selection.
Pool is a salt water, and kept very clean. Water is very cold, but just the way we like it. As mentioned above, beach is non-existent at the resort. You must leave on a daily basis to see two of the most beautiful beaches in Cuba.
Activities on and off the Resort/Hotel:
Very little, hence why this resort is so relaxing. A night show where the staff try their best to entertain you – typically the same as many other all inclusives in Cuba. Entertain staff are extremely friendly and polite.
Hotel would be suitable for those travelling with a disability. Their are wheelchair ramps and I believe you could request to stay on the first floor of the main hotel, vs. the 8 plex we stayed in.