My husband and I were on our honeymoon in June 2006. We had a wonderful first 2 days and then on the 3 my husband became ill, we just thought it was travellers diarrhea. Then we though it was food poisoning when it became worse and more symptoms persisted and as I joined him being violently ill the next day. He felt better after 3 days, I continued to be ill for A LONG TIME. It turned out that I had contracted Typhoid Fever, which comes from ingested faecal matter from an infected person. So within a few days of our stay I was sick for months because of our stay at the Punta Cana Grand. We had 2.5 days of rain where power was on and off constantly. No back up generators. Has multiple stores on property providing everything you may need.
Shows were better than most resorts. Had movie nights as well.
We arrived before check in time and had to wait for 2.5 hours before we got our room. There was no option to have our luggage kept anywhere so we had to wait until 3pm until we were given our room. We were offered welcome beverages when we arrived.
Rooms: Towels were infrequently changed. Sheets never changed. We even tried taking them off ourselves and putting them on the floor to show we wanted new ones, but they were put back on the bed.
Had to constantly asked for bottled water.
Restaurants and Bars: Restaurants were tasty, had great service and well trained staff. Enjoyed all the restaurants. Free room service is offered though tip is expected. Room fridges were well stocked, and we could even request what we wanted at no charge.
Frequently running out of bottled water.
Beach/Pools/Grounds: Pool was overcrowded and very busy on the weekend. Otherwise, classic resort pool. Fairly well taken care of. Swim up bar was fantastic. The second pool was an adults only pool that had a quieter atmosphere, and there were always pool chairs available.
Other Comments: I give the resort itself a 4 though the experience overall ended up being horrible as I contracted a deadly sickness from my stay there.
I found the staff helpful and had great service, except for the maids. Disappointed with the cleaning, but without the sickness I would have had a great experience. Even though we were, make sure you have all your necessary travel shots and medications just incase!
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