We stayed at the St. Lucian Rex last week and it was the worst hotel we have ever stayed at. It was run down, dirty, the food was disgusting (although on all inclusive we ate at local restaurants the food was so poor). The staff for the most part are totally indifferent and very rude and sullen. The facilities are non existent. They rent the beach to the cruise ships so it is difficult even to get a chair on the beach. The location is beautiful so the view from the dining room made up for the rotten food. Supposed to be a gym but it was closed. If you want to go to St. Lucia, I suggest you stay at the Beach Garden Resort – much better hotel. Supposed to be transformers for the hydro but they ran out the first day and had no more to loan out.
Your Arrival:
Arrived late at night – hungry – only thing to eat was a stale cheese sandwich in the lobby. The walk to our room was 1/2 a mile with no shuttle.
Rooms:
Old, run down, bed creaked and clanked. No tea/coffee facility as promised. Lack of towels. Had to ask for toilet rolls and soap. Old furniture, non matching curtains and bedspread. Floor tiles all loose. The TV worked. The shower was good – assume a new one had been recently installed.
Restaurants and Bars:
Food dreadful – repetitive, poor selection and often ran out and did not replace. Always had to wait for plates, cups etc. as they were being washed up. The kitchen looked dirty – cracked floor tiles, grungy looking stove, burnt and chipped counter tops. Surly chefs. The bartenders were all surly and miserable. Had no interest in serving guests. We heard the hotel is up for sale so that could account for the indifference of staff to guests. No snacks available unless you bought them between meals.
Beach/Pools/Grounds:
Beach was beautiful but there were few chairs and no umbrellas or shade. Had to ask at office for umbrella and it was charged to credit card until returned so you had to carry it around all week. Pool was OK but very basic. Net across pool for volleyball was all falling apart. Hardly any shade near pool and few umbrellas.
Activities on and off the Resort/Hotel: Some entertainment at night but only 1 of our 7 nights was any good. One night no entertainment at all. Very cheap entertainment and not good.
Local bars and restaurants outside of hotel had lots going on.
Other Comments:
Would not recommend this hotel to anyone. It is listed as a 3 star but I would barely list it as a 1 star. I have written to Sunwing to suggest they remove the hotel from their listings as it will do their company no good at all sending guests to this awful hotel. I was not the only guest complaining – everyone was!
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