This was our second trip to Cuba, first time at Sandals. Very disappointing stay. We travelled with 2 other couples ( one was family), and met up with 2 other family members later the day we arrived. When we arrived at the resort, our rooms were not ready, and we had to wait 6 hours before they were ready! This was very unacceptable, and set the tone for the rest of the trip. We were not provided any of the upgrades promised as part of the Honeymoon package. Resort was not the cleanest we have seen, and either was the beach. Food was OK, very bland and by the end of the week, we were getting tired of eating the same thing over and over again. The a la’carte restaurants basically serve what is in the buffet restaurant-they just pretty it up a bit. Front desk staff were rude and unfriendly. Service at the resort left something to be desired! You had to continually as for things, they would not just provide even the basics to you. There was always a smell of sulphar from the septic daily. The mote that they have around the resort is dirty, lots of algae in it. We would recommend not doing ANY of the free water sports that they offer on the beach such as water skiing, the banana boat, etc. Too many people get hurt on the banana boat. One girl had all of her ligaments torn in her shoulder from the driver of the motor boat dumping all the passengers off the banana boat. And the life jackets……you may as well not wear one as they are so old and broken and half of them don’t fit! Servcie at the Beach Front a la’carte restuarant (BBQ) on the Thursday night was horrible! The one waitress was so rude and ignorant, we are amazed how she is even employed there! The resort says that they cater to honeymooners, but they really don’t. In fact, it seems that they don’t cater to anyone!!! We have never been to a Sandals resort before, but needless to say, this resort gave a very bad impression of the chain of Sandals resorts. We would not recommend going to this resort. We certainly will NEVER go back!! We don’t expect a lot when we go to all incusive resorts, specially in Cuba, but WOW! We were very disappointed!! So any of you looking to go somewhere for your honeymoon, or for a pleasant, relaxing holiday, please don’t go here. You will be sadly disappointed.
Discouraged Honeymooners from Fergus, Ontario.
April 9, 2011
Restaurants and Bars:
Poor service at the a la’carte restaurants. Better service at the buffet restaurant, but still not the greatest.
Pools dirty, beach dirty, grounds OK-some garbage laying around. Sulphar smell daily from resort.
Activities on and off the Resort/Hotel:
Lacking and those that they did provide were not worth it.
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