Secrets Silversands Riviera Cancun
Bahia de Petempich, Puerto Morelos, Benito Juarez , Quintana Roo
"had an amazing experience here"
Posted by: lizzy on Oct 23, 2014
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They ruined our 25th by stealing my jacket within the first 2 hours of arrival. The front desk pit me in a room next to a generator that spewed deisel fumes in my room for three days till the wind direction changed. I inform the apple representative Ivan about the problem and he went to the front desk and came back un happy.He said the manager would switch us to a diff resort at our cost. We then asked Ivan about a excursion to playacar and he informed we had to pay in cash because we we trouble makers. Iwent back to the manage with my wife and asked him why he was doing this as she cried and he ignored us and walked away. We were blackballed from the staff and watched from security on the beach. I nformed them I had asthma and a life threatening blood disease and the ignore our anniversary by not mentioning us on the bullentin and no ribbons on door. Stay away from this resort which is located between a ruined down house and A empty resort 2 doors down.
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