My husband and I stayed at the Sun Palace in December 2010, just before Christmas time. We choose that place because it’s an adults hotel and the $1500 credit hotel promotion. Everywhere, the service was very good always with a smile. Food is good with a good variety. We have appreciated the very good room service. The best one! The wine was better than we usually have in other 5 stars resorts. The beach was nice, and the hotel is far of the Cancun hotel zone. So, it makes this place quiet and zen. We have appreciated the Sun bed on the beach, they are reserved for the concierge section. We took the city bus often to go to Cancun. It was quick and easy. Always we felt safe everywhere we were. Rooms are beautiful. Every has an ocean view. We were at the 4th and concierge level. It’s worth the value. We had the best concierge: Alejandro.
For us it’s clear that we’ll go back one day at the Sun Palace. It was a perfect and relaxing stay.
Easy and quick. We had the chance to visit the room before to decide if we go or not with the upgrade.
The most beautiful room we had in Mexico.
Restaurants and Bars: The site is not big, there is not a lot of restaurants. So, the place for breakfast and lunch is the buffet (there is also a snack bar but we’re not fan – that one was popular too). The A la carte restaurants were good. We have preferred the service at the Mexican one. Less good service at the Italian. We tried other resort restaurants for lunch (Beach Palace, Moon Palace). But it was better at the Sun Palace. And we mostly used the room service for dinner.
We went few times at the bar after dinner. We had a nice show with a good singer and one customer did a good song "Mustang Sally" and he was very good! Very good service at the bar. (there is only one). It was the place where we have enjoyed Mayan coffees.
Very nice. Not big, but very very comfortable because the Sun beds.
It is a very good quiet hotel. Not for parties all night. It’s just what we have needed when we stayed there.
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