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Does anyone have the name/email address of someone "high up" at Sunwing. I have been trying to resolve a very legitimate complaint for several months now and appear to be getting nowhere through the normal customer service channels.
Thanks
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Colin Hunter is owner / president !!! Send registered letter !!!
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Thanks for the info. I will try this approach as I am very frustrated with my dealings with Sunwing so far. I have chosen not to discuss the incident on any travel forums to this point to give Sunwing a chance to come through, however this is my last attempt to be reasonable with them.
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Toronto Head Office:Stephen P. HunterChief Operating Officer Sunwing Vacations 27 Fasken Drive Toronto,Ontario M9W 1K6 Office Hours: Mon-Fri 9am to 5pm Hotline: 1.800.761.1711 Local: 416.620.3380 Fax: 416.620.4433 |
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Thanks Trillium. I just mailed my registered letter to Colin Hunter this morning before I saw your response. Hopefully I will get some kind of positive response from Sunwing!
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Did you get anykind of a response? Can you tell us now? ![]("http://images.proboards.com/v5/smiley/wink.png") |
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Yes. I received a response from the National Director of Reservations and Customer Service at Sunwing a couple of weeks after their receipt of my registered letter. Without going into the details, this was a very legitimate complaint which has now been resolved to my satisfaction.
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…too bad you all but had to stand on your head to get them to address it. ‘Nuff said ![]("http://images.proboards.com/v5/smiley/smiley.png") |
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Probably my fault that it took so long to resolve – I should have contacted someone in a more senior position instead of just dealing with the regular customer service personnel.
At least they came through in the end and I hope to enjoy many future trips with Sunwing.
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That is great that your problem was finally resolved to your satisfaction.
Freedom Ryder 8-)…………………
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Just returned from a Sunwing trip to Cuba out of Toronto – My checked baggage was 29 kilos they charged me $ 180.00 The plane wasfour hours late arriving in Manzanillo so I had a four hour stand by charge as my family did not have full payment – not a happy camper !!!
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