My sister and I travel to Punta Cana to visit friends regularly. We usually stay at the Occidental, which is wonderful, clean and freindly. This time we decided to try somewhere new. What a mistake! Everything was terrible. There were always people at the service desk complaining about one thing or another! The whole week we were there the sheets on our bed were NEVER changed, the soaps were never replenished, we had to track down maids for bathroom towels everyday! They only have two bars and the one closes at 6pm. The other is in the lobby and you have to wait in line to get served! They never seemed to have vodka, orange juice or water. If you ask for a drink and they don’t have the mix they make up their own drink and don’t even tell you. The service (bar tenders) were not friendly at all! The management never took anything seriously, when you complain they have a grin on their face and nothing is ever done. They had no control over the teenagers staying there. They could do anything they wanted, evern streak and rip each other’s bikini tops off, at the family pool. Oh ya they never seemed to have beach towels at the beach when you asked for one. The food was very bland and not much selection. The flies and birds were landing on the food in the restaurant! No wonder people were getting sick! It was terrible!!!
Your Arrival:
At arrival they wanted so much ID even though I had my reservation number and everything. They were not friendly by any means. When one of our keys stopped working I went back down to the front desk and they said….what happened to it? What did you do, why isn’t it working? Not friendly. I said I don’t know it’s just not working. It seemed that everything you tried to do or accomplish was a bother to them! I hated it!
Rooms:
The air conditioning was constently running, thermasta didn’t work. You either had to have it freezing in the room or hot! The tv remote didn’t include batteries so we couldn’t use it. The bathrooms never got cleaned properly, soaps and towels never replenished. The fridge never restocked with water etc unless you took it off the maids cart, in the hallway yourself!
Restaurants and Bars:
Food was terrible. Very bland. Everything tasted the same. Not much selection. When I wasn’t feeling well I wanted to take my breakfast to my room. They told me I couldn’t take the food out unless I went and waited in line at the service desk in the lobby and got a ticket! So stupid!
Beach/Pools/Grounds:
The pools were not cleaned regularly. They allowed the teenage girls to strip in the pool and tear each others tops off. They had underage kids drunk in the pool everyday! Absoluely no control over this place!
Activities on and off the Resort/Hotel:
The disco was swarmed with underage drunk teenagers! Felt like we were at a Frat Party!
Other Comments:
PLEASE DO NOT WASTE YOUR MONEY AT THIS RESORT. GO TO THE OCCIDENTAL!!!
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