Most hotels I have been to in Santo Domingo seem to be nice but this place was even worse than I envisioned it. I had the most horrible time in this hotel and wouldn’t dream of coming back here ever again. I don’t even know where to start from but let me start from how rude the staff was. They acted like they didn’t want to be there and took their frustration out on the guests who didn’t know what was even going on. That was no way to treat or talk to guests who actually pay money and patronize you, it was awful but it didn’t end there. They didn’t change towels here, apparently, the towels that were given to you in your room are what you are to use to go to the pool, and as if that wasn’t bad enough, the towels weren’t even clean. The food was horrible and too expensive for the menu they bring, I have eaten way better meals from other hotels and restaurants that here and they didn’t cost that much. The A/C in the room didn’t work and when you complained they tell you they would fix it and throughout my stay here, it wasn’t fixed, it was horrible. Almost every little thing a room is supposed to have such as iron, there was none in the room and then they would ask to help you do it for a price, it was a frustrating experience for me. Don’t go if you plan to visit here.
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