We have stayed at various resorts in the state of Quintana Roo in Mexico and this one is by far our favourite. The weather was perfect, the room was clean, neat, tidy and always refreshed to within inches of its life. The staff at this resort are more than just a couple of notches above others. We recently tried the Barcelo Palace, RIU Maya and Gran Bahia Principe Coba, but the Tulum was so much better when we were last there, we rebooked. Now that we are back, we cannot wait to go again. Highlights included the theatre (even Circus night was incredible); the food (the servers make you want to go back – incredible as it is, our favourite server was Manuel in the buffet, who remembered our names when we went back there on the second day for breakfast); the manager, who sought us out at supper one evening and presented himself to personally address any concerns, as it was out third time there); and a host of other issues. For a huge hotel, this place is all about personal, and I do mean personal, service to each person. They make you feel like you are the only person they have to deal with at that time and they just want to make everything good for you. We took advantage of the spa and enjoyed that personal touch. We enjoyed the a la cartes (we did not use all we were offered, as we wanted to enjoy the buffets as well). We have toured the ruins, pyramids, cenotes, zip-lining, jungle tour, Xcaret and other off site trips in past visits, so this time we stayed on our resort with a few hours in Playa del Carmen for some shopping. Oddly, the shops at this resort were dynamite and we preferred them to the shops in Playa for quality and value. We will be there again next year if God is willing…
Our check in took about 90 seconds. The people were great and the welcome drink was welcomed. Our room was ready and though the bed was two doubles pushed together, the hotel was booked solid and they would move us in a day or two if we would like. We declined as we are the type who will make do and if that is the worst thing that we have to deal with, then we must have had one HECK of a great vacation!
Rooms: Always cleaned to within a whisker of perfect. Towel art was plentiful. The chamber maid was very friendly. Only downside was the biting insects that were out on the deck. When I spent some time there, my legs did get bitten.
Bed was two doubles pushed together but we got to accept that and they put an egg crate mattress on the top for us so it was a little softer. We slept great!
Restaurants and Bars: Waiters and waitresses were wonderful! Cheers to Senor Manuel Kuk in the buffet. His wit, charm and personality was welcoming and he is a reason why our experience was so great in the buffet restaurant. The food was always good. The a la cartes were excellent, especially the Don Pablo and the Japanese restaurant.
The bars are always good.
Beach/Pools/Grounds: Clean. Pools were a bit cold but after you were in, they became fine. The bathtub water was nice and warm in our room… I guess I am a bit of a wimp… The beach water was cool, but again, I like a bathtub… The grounds are impeccable. We watched the groundsmen pick weeds from the gravel beside the walkways… I felt bad for them, but they always were nice, smiling and saying Hola to us…
Activities on and off the Resort/Hotel: The shopping in Playa del Carmen is not as good as on the resort for trinkets and take home things. Value at the hotel is better. We went to Walmart in Playa. I needed dress pants since I packed in a hurry and forgot some items home on the bed… So, I bought the best dress pants I could find at Walmart. They set me back $12.50, which would be $50 at home, I would guess. I will see after they are washed this weekend. If they fit my little brother, then…
There is lots to do on the resort, if you want. Our lives go 90 MPH at home, so we went away to slow down. There were a few Mayan Monkeys and several vino tintos, though. Another drink I discovered is called the Riviera Maya. It is go-o-o-d!
Just 340 more sleeps til we go again! I can’t wait!