I stayed at this hotel, while on business in Playa del Carmen. I am a travel agent, so I wanted a central hotel, while looking at other hotels. I picked the perfect hotel. It is right on the beach and 1 block away from 5th Avenue. The staff were excellent as well as the rooms. They even have 3 tiered bunk beds for families of 5. The food was excellent and the location was to die for. The only reason I give this a 4.5 instead of a 5 is that the mother hotel, The Royal, is right next door. That is a true five star hotel. This is my home base now when I travel to Playa on business, but also my family hotel when we all go to the Mayan.
Met with a welcome cocktail, and quickly processed.
Were very comfortable with all amenities except a bath tub.
Restaurants and Bars:
2 ala carte’s as well as sushi and buffet restaurant, as well as 24 all inclusive and beach restaurant.
Beach was very clean, but some sandbags due to erosion. Still beautiful beach. Pools always kept clean, and the grounds impeccable.
Activities on and off the Resort/Hotel:
Entertainment team was fantastic, Loved the walks down 5th Avenue at night.
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