Stayed at the Grand Sunset Princess
Arrived on Jan 31 2010.Check in was great.Very nice hotel.We booked platinum ocean view.We had room 5120.Fantastic view.The resort size was not too bad.It took approx. 10 to 15 minutes to walk from the platinum suites to the restaurants at the lobby area.Nice walk actually!There is a trolly car if you do not want the walk about every 20 minutes.
Very neat and clean rooms.Tipped every day but did not get any extras at this resort.We were used of getting towel art at other resorts we have stayed at in the riviera maya.We were traveling with two other couples who did not get any extras also.We were also supposed to get turn down service which was sporatic.Our friends had a couple maintenance problems which were handled very quickly despite some of the reviews we have read.
Restaurants and Bars:
Ate breakfast at buffet restaurants.Food had alot to be desired.Never hot unless you waited forever in line for pasta.Buffet food mostly the same for lunch and breakfast every day.We ate at the A la cartes every night for supper.The service was fantastic except for the miso resturant that was very busy.Food was excellent at miso,and lefleur restaurants.Tampanaki tables at the miso is excellent.The hacienda mexican restaurant was also very good.The bars were ok.
The beach area was very crowded.Chairs are very close together and no room to move ther anywhere.The platinum beach area is a joke.Very crowded and nothing special.Have stayed at the grand palladium royal suits and the Iberostar and their beach areas are not as crowded and the areas are nicely done for guests who upgrade to platinum or royal.The pools are very cut up.There are no stairs to get in and out of the pools except for the party pool and quiet pool.
We have been going to the mayan riviera for the past 10 years.We have stayed at 5 star resorts.This is not a 5 star resort!!!! maybe 4 star.Yes the service was good for the most part but the food was not.We are not picky eaters but the food truly was not great.The grounds were emaculate and very clean.The platinum area is nothing special for the extra you pay except yes the rooms are nice.This review is only our opinion with comparisons to other 5 star resorts.All in all it was a great trip and it was alot warmer than were we came from.
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