Hyatt Hacienda Del Mar , The Water Club Hotel resort reviews – San Juan – Puerto Rico Hotels – Debbie's Caribbean Travel & Resort Reviews

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Reviews posted on this page
Hilton Hotel in Ponce Reviews Posted – 1
Intercontinental Isla Verde – San Juan Reviews Posted – 1
Westin Rio Mar Beach Resort – Rio Grande Reviews Posted – 1
The Water Club Hotel – San Juan Reviews Posted – 2

Intercontinental Isla Verde Fred

February 2005

We spent 3 nights at the Intercontinental Isla Verde in Puerto Rico and give it mixed reviews.

It is an older facility that sits in the heart of the tourist beaches in San Juan. Hotel services and food were OK to poor. Our "garden view" room overlooked the hotel exhaust system which roared at the room balcony. There were some minor problems with the room. Security was tight. There was no evening entertainment other than the casino.

There were plently of options for eating nearby, however. We enjoyed La Casita, and Metropol restaurants and found the local bus system easy to navigate. Everyone quickly tried to translate for us, rather proudly.

I found the Intercontinental Web site to be quite disappointing. I booked a room directly and the system dropped the price of the room between my booking date and my arrival date. Although they guaranteed the lowest web prices, they refused to honor this statement when it applied to THEIR website.

Were I to return to this area, I’d try something else!

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Hilton Hotel in Ponce Fred

February 2005

We spent one night (2/17/05) at the Hilton Hotel in Ponce, Puerto Rico and enjoyed it.

We rented a car to escape the cold and winds of the northern side of the island and drove south into the sunshine. Once we got out of San Juan, driving was no worse than in our hometown.

We found this hotel to be in a small, rather quaint city, which had a somewhat European flavor to it. There were complimentary trolley tours of the historical section and a very nice boardwalk area. Although we did not have the time to visit, there were several good museums nearby.

We found the hotel to be quite glamorous, given the area. There was a large open air lobby and wondering pool. The rooms were large and airy. Food was good, as was the service. Beach had black sand and was probably better for walking than swimming. But, all in all, a nice visit to an interesting, not-too-touristy area!

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Westin Rio Mar Beach Resor Chris ~ Canada

January 2005

I am 15 years old and this trip was the first by myself. I had met people in The Dominican Republic The Previous Year And Planned To Move To Puerto Rico For 3 Months. I Got there and the airport was but i guess it was because of all the cruises departing. In my stay i visited Ponce/ Carolina / Trujillo Alto / San Juan / Everywhere I Stayed In A Resort Called The Westin Rio Mar. Beautiful But For Not All Inclusive It Wii Set You Back A Bit Because It Was Going For 650$Us Per Night And A Hot Dog Cost 12$Us. But The memories were amazing , If anyone need information on puerto rico i can give it plus my friends that live there still will e happy to share anything. – (Subject Puerto Rico)

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The Water Club Hotel – San Juan USA

June 2003

My Husband and I stayed at the Water Club Hotel in San Juan, Well, I didn’t want to believe that not so good reviews about this place, but I now have to cosign to them. This hotel is OK, but they are not willing to accommodate you at all. Its like a very nonchalant attitude. If you didn’t get the ocean view you were promised, "Oh Well," too bad for you. Stale sheets, no closet, and no free parking. On top of all the money they charge, you have to pay $15.00 for parking, which your kind of forced to do because there is no other parking available outside the area. The staff was polite but that was as far as it went. And no thanks to either, whatever problem we had with the hotel, we were told to take it up with, do you believe that! By the way dont drink the bottled water it will cost you $7.00….Never stay there again!

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The Water Club Hotel – San Juan Aileen California
December 2002

My husband and I had our wedding and honeymoon at The Water Club Hotel in San Juan, Puerto Rico. We reside in California and were so excited about our wedding abroad. A terrific concierge helped us find our Minister and even our photographer. All seemed perfect, until we got there.

The Hotel is supposedly considered a 4 star Hotel, when in our opinion, it doesn’t even reach 3 stars. Service is very inconsistent. Perhaps staff is too inexperienced, but appeared to be moody at times and reflecting too much of their personality versus the hotel’s personality.

Some of the items advertised in our honeymoon package were omitted or changed when we got there. For instance, they advertised wine and cheese by the beach. When we got our voucher, by the beach was crossed over. When we asked for our wine and cheese some staff seemed oblivious to this package and kept asking around for managers to see if this was true.

The package also included bath robes with our names inscribed. THis was never even mentioned and we saved them an embarrassment by asking. Breakfast in bed became a continental breakfast with the crowd, which served the exact same items everyday of the week we were there.

Rooms do not have a closet. (In our opinion, if they had knowledge that we were getting married there, they should have mentioned this, given we were carrying a wedding dress and other formal attire).

The only great part was their restaurant food. Tangerine was fabulous! We had a 3 course meal and enjoyed every bit of it.

Perhaps this is just a phase that every new hotel goes through, but they still have a lot to learn and should keep their prices a lot lower for what they offer at this time.


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Last updated: January 15, 2005

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