We arrived and was given a poor room overlooking the garbage dump. We were moved the next day by 4:00 PM, so in fact wasted a good day. The pool smelled so bad of rotten eggs it was hard to walk around the one side. There was a men’s toilet out of order by the pool and wasn’t fixed the entire week we were there and therefore the men began to use the women’s washroom. The pool the fish swam in was so low and had such a film of scum that it was not appealing to look at. The food in the buffet was disgusting and when we sat to eat you had to have one hand on your fork and the other to swat the million flies from your food. We had a difficult time getting reservations as the 3 restaurants at the resort but when we were successful they were never even half full? The food was no better at these restaurants. I learned to survive on ice cream as this was the only food item in the resort. They played music such as Michael Jackson, Johnny Cash, Elvis…where was the latin music that we went to enjoy. There were no activities at this resort so found it terribly boring and the week went by very slow. The evening show was not worth the effort as it was loud and boring. We only attended half of one show and never returned. I could hardly wait to leave.
However on that note, most of the staff were wonderful especially Ramone. I can’t say enough good things of the people we met there and we did manage to meet some great people, but we all had the same bad experience at this resort and all agreed that to go back to Cuba we would never stay here again. We did manage to sneek into another resort and found that to be so beautiful that a return visit to Cuba is in our future, but we will pay the extra to stay at a 5 Star next trip.
Beach was great.
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