Occidental Grand Punta Cana Reviews – Dominican Republic Hotels – Occidental Grand Punta Cana

The resort was fine but the customer service was terrible. You would need to go get all your drinks all the time. The resort was under staff. You would have to go to the bar and ask for a drink and it would take like 15 to 20 minutes to wait on this hot weather. There was too many high school students. The night club was to be included in our packaged and they were charging $20.00 dollars to enter the night club. We went to play tennis and was told we did not have the proper cloth and shoes. Also, had an a problem with our apple representator picking us up to take us to the airport so i asked the customer service if they would assist to call the apple representator and said they couldn’t assist. So, i asked the front desk and said that customer service desk would be able to assist. I told them they didn’t want to assit. She said she was going to talk to them so final after bouncing back and forth. They assisted. We were stressing out because we did not want to miss our flight.

Room Number:
13219, 13217, 13227

Room Block:
13219, 13217, 13227

Arrival:
7/6/11-7/13/11

Rooms:
WE HAD REQUESTED TO DOUBLE OCCUPANCY AND THEY GAVE US A TWIN BED FOR ALL THE 3 ROOMS WE BOOKED. WE COMPLAINT BECAUSE WE DID NOT FIT SO FINELY AFTER A DAY THEY GAVE US A FULL SIZE BED. THE ALARM DID NOT WORKED AND ASKED TO BE CHANGED LIKE THREE TIME. THEY NEVER DID GIVE ME AN ALARM CLOCK.

Restaurants and Bars:
UNDER STAFF SO THEIR WAS NO CUSTOMER SERVICE. THE BUFFET RESTAURANT CLOSE AND HAD ONLY ONE FOR SUCH A LARGE RESORT. ALSO THEY WOULD TAKE A LONG TIME TO REPLACE THE FOOD. THE FRUIT WOULD LOOK TERRIBLE AND NOT FRESH LOOKING AND SOMETIMES IT HAD A FUN FAVOR. IT WAS SITTING OUT TO LONG. HAD TOO MANY HIGH SCHOOL STUDENTS.

Beach/Pools/Grounds:
POOLS CLOSED TO EARLY 7:00PM

Activities on and off the Resort/Hotel:
THIS WAS FINE UNTIL. WE BOUGHT A BANNANA ACTIVITIES AND THE PERSON DID NOT ASSIST US AT ALL ALTHOUGH IT WAS ALL CHILDREND THAT ROAD THE BANNANA. HE MAD ATTENT TO ASSIST THE FRIGHT CHILDREN IN THE WATER.

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