This hotel was very misleading according to the website. My family and I was sitting in the ounge area and as were sitting down conversing a HUGE rat runs in the bathroom of the hotel lobby. Everyone jumps up on chairs, screaming and yelling. The staff goes in the bathroom and kills it. It wasn’t a mouse it was a RAT!! The size of my cat.
Your Arrival:
My arrival was actually nice, it wasn’t until I got to my room and then came out to eat that it all went down hill
Rooms: When my family and I checked in they gave us a mildew smelled room, ant infested in the bathroom, the toilet ran all night and oh how could I forget a television remote that looked as if had blood stains on it. The televesion was fuzzy on every channel. We were told that we would have two queen size beds at the time of us booking the trip…not at all. We had two twin sizes beds pushed together.
Now listen to this because you really won’t believe this and I dont think anyone will this is why I took pictures…The shower head was not attached to the wall (it was laying next to bath tub) COMPLETELY DISCONNECTED from the wall. The wall where the shower head was suppose to be connected was so rusted that they must have just not bothered to put a new shower head there. The bath tub had rust in certain spots of the tub. It was awful!! I called the front desk to compplain and they gave e a new room 2 days later, that was no better.
Restaurants and Bars: I saw two roaches near the food. I pointed it out to one of the workers and she tried to get rid of the two raoches as they were still alive and ran away. Oh and by the way that rat I ran pass earlier, he almost ran in the main food hall…YUCK! The bars serve the usually water down resort drinks (but if u give a good tip) they will hook your drink up. The guys at the bar are wonderful. Please tip these guys they are really good guys and they work very hard. Although I had a horrible room I dare not take it out on these guys at the bar, they deserve the tip $$ as they work long hrs. You will see them morning, noon and night. Sheesh…
If you are into the night club scene , check out the Mangu, it’s nice. Just a little on the younger side, but it’s ok to go to for one night.
Beach/Pools/Grounds:
The grounds were kept up nicely
Activities on and off the Resort/Hotel: The best time my family and I had was when we left the resort. The excursions were reasonably priced, but well worth the $$.
The nightly entertainment on this resort was the same entertainment every night, after being there a week you get tired of hearing the same kind of entertainment.
Other Comments: I would never go back to this hotel or recommend this hotel to anyone. The week that I went there were people in the hotel complaining about the same issues I was complaining about. And I told the front deask about my complaints they told me I was the only one. little did they know that I spoke to several other guest. This hotel sucks!
Oh yes and they try to suck you in your ENTIRE VACATION to do the time share thing, and when you tell them your not interested, you are no longer acknowledged. This worker I ran into every morning was my best friend and after 3 or 4 days when he realized I wouldn’t go to the time share info session he wouldn’t even speak anymore. Bad cust serv