Travelled to Jamaica for my daughters wedding. Wedding was awsome, went as planned and better than expected 10 out of 10. Staff. Ranged from great to downright aggressive. The most worring thing, the front desk was hard, and at times, impossible to reach by phone…inexcusable! Overall: dissapointed. The sound systems in both the stage area and night club were terrible. The sound from the stage area was so loud and reverberating that I could not hold a converation in the lobby. 5 stars it may be in Jamaica, but in the rest of the world I doubt it could cling to a 3.
Room Number:
5332
Arrival:
OK for us but for some in our party it was truly horrible. Wrong rooms, rooms not ready, being told to come back in an hour only to find that the person that they were talking to were no longer there and had to start again.
Rooms: Rooms. Pros: Fairly well appointed, good view, free booze. Cons: Very Intermittant hot water, room smelt of damp and was damp, quite a hike to get to the lobby/bars. No Wi-Fi.
Restaurants and Bars: Food. Pros: Non. Cons: Cafeteria at best. Had an 10 Oz steak at the steak resturant.My steak was lucky to be 5 Oz and some of my companions steaks were even smaller and served with overcooked vegatables. Cooks moved as if in molasses. Slow to replenish foods especially the deserts. Wine was awful. Beer was crap and the cocktails if made correctly used cheap ingredients.
Beach/Pools/Grounds: Beach and Pools. Pros: lots of room and loungers. Clean and well kept. Cons: Ran out of towels. Closed at six pm.
Activities on and off the Resort/Hotel: On the beach. Windsurfing: Usless your an absolute beginner, forget it. Sailing: plenty of hobie Cats. Althought you had to pay for instruction. Diving: my niece went diving on a wreck from the hotel. She has her diving ticket. Cost her $40 for the total dive including eqipment. She was very impressed. Off the resorts. we went on a couple of excursions. Very, very expensive, felt like i’d been gouged. Not the hotels fault.
Other Comments: Probably won’t stay at another Riu.
Seems to me many of the problems could be resolved with a few well place polices and quality controls. Good thing spoiled by sloppy management.
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