I have been fortunate to travel to over 30 different resorts through the Caribbean, so my experience with all-inclusive resorts and their level of quality is fairly substantial. So, I ask that you consider this review carefully before you waste your money and more importantly your time on this resort. SuperFun is by far the worst resort I have ever stayed at and I would not recommend it to anyone.
Here are my reasons why:
We stayed in an upgraded room on the ocean that was in a terrible condition. The minute we walk into the room for the first time, my husband had to kill a huge cockroach. There is very little furniture in the room, most of the walls were peeling off and there were chunks of tiling missing all around the room (especially in the bathroom). Generally, there was absolutely nothing inviting about the room at alI. I wish I had just taken my chances and not upgraded.
Restaurants and Bars: 1. Italian: When we visited in May 2011 most of the restaurants were closed for dinner. To some extent this is understandable as it is low season, however, you would then expect a little more from the two restaurants that are open. Unfortunately, we were sadly disappointed every night. On one of the nights that we got a reservation at the Italian restaurant, they ran out of wine by 6:30. About 5 mins after the waitress told us this, I look over and see 3-4 staff members carrying armfuls of bottles of red wine out to the main beer,as one of the manager orders them that "the main bar is more important". That combined with the fact that they only had a couple of the dish on the menu that they were out of everything else…… 2. Main Buffet: I wish I could say the Main Buffet wasn’t as bad as the Italian Restaurant, but it was worse…so much more worse. Both Dinner and Breakfast were horrible. It is unfortunate because these are the two meals that people most look forward to when they are on vacation. Breakfast: most of the fruit was canned (including the Pineapple), they only had one type of juice, you were on the hook to go and refill your own coffee (no service), your choices: boiled eggs, potatoes, 2 local vegetable dishes, french toast, toast and if you was your lucky day, omelettes….but don’t hold your breath. 3. Beach Bar: jerk chicken was amazing, nothing bad to say here whatsoever. I never had to eat at the Main Buffet for lunch because I had this option. 4. Japanese: For the one time that we visited, it was entertaining more than anything else. I think if you had never tasted or seen sushi ever before you might think that they are on to some here…
Activities on and off the Resort/Hotel: Entertainment: There was no organization in the shows and the entertainment left you wanting to go back to your room. Staff:
Funny…the staff actually complained frequently about their concern with how the resort was bring run. There were only a few genuine employees that really seemed to try to befriend guests but the rest of them just seemed bewildered to be there. Odd. I was like they had no idea what they were doing there and for the most part they didn’t care.
Other Comments: Hedonism Influence: As it hasn’t quite a year yet that SuperFun was a Hedoism Resort, many of the guests are expecting the Hedonism experience. If you are a woman, my suggestion to you is, "watch you back". I was taking a nap on one of the seaside bed swings, only to wake up to a man fondling my breast! He asked where is invitation was to go back to my room. Stumbling to my feet, I ran back to my room to tell my husband. One afternoon at the quad pool, another man tried to drag me out of the pool! When my husband jumped in after him, he hit him! The staff did nothing. Just sat there. Tour Representative:
Useless. Completely useless. When I call her in tears regard the above events, she really didn’t seem to care at all. When the police we called in and I asked her what the local laws were, she had no clue and offered not help whatsoever. She said that she was stay at a different resort and when I asked if she could come over a help, she said no…..If I hadn’t called the Consulate and stop to ask a cap driver for help, we would probably still be in Jamaica.