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We booked & confirmed a room at the Hotel Plaza for the night of of November 4, 2011. When we arrived we were told that the hotel was full & that we couldn’t have a room for one night anyway. When we explained that we would be there for more than one night (with a tour group) that made no difference. They sent us across town to Hotel Deauville by taxi. The taxi took 2 hours to come get us in the middle of the night. Later we found that there are at least 2 other hotels on the same plaza that we could have walked to if we had been made aware that they were there instead of waiting for the taxi in the middle of the night. This would also have meant that we would not have to have found our way all the way back to the Hotel Plaza the next day. Finally, when we returned to the Hotel Plaza, we were given a card stating that a representative from Cuba Travel Network would be in the lobby to help with any further travel needs or questions. This person never came. I have contacted Cuba Travel Network since & they have not replied. Neither the hotel or Cuba Travel Network are recommended.
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